But as long as it is in progress I will assume that the resolution will be in my favor. Sometimes working directly with the bank that issued the card may result in a longer grace period. The cruise in question must have more than 50 beds and must have originated from a U.S. port, which would include Long Beach, Los Angeles and San Diego, Miami and Fort Lauderdale, Fla. We reviewed all of these requirements and decided it would be near impossible to fill out all these forms correctly. Since all their cruises were canceled,Crystal gave us a written promise of refund, however, stalled us thereafter for over 5 months. Here are the reasons I did not wait too long. I received $2,786 refund for taxes and insurance on 5/15/2021. All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. AZ International Auto Show & New Car Buyer's Guide 2020 Model Year, Your California Privacy Rights/Privacy Policy. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. Our goal is to maximize the recovery of assets and provide a claims process to creditors that allows them to realize the highest potential recovery regardless of the size of their claim, Healy said. On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. Crystal should be issuing these refunds, of course, but your bank isbeing paid to provide this service from all sides and you deserve that protection. One year ago our cruise was canceled due to the COVID pandemic. Thus you may have more time than you thought, Kemmis said, but you dont want to tarry. Please call American Express and a dispute can be filed. We did not cancel. We are going on 8 months since we cancelled and 1.5 years since we paid in full. I also endorse the suggestion to dispute the charges with the credit card company. Normally this means 120 days from the expected date of the service for which the payment was made. Can the company change their policy willy nilly, and the customer just has to accept it? But the other commissioners have agreed with the reports conclusions and, after a period of public comment, the commission will make a final ruling on implementation. We then booked a cruise to Italy on2/15with the FCC with a late May 2020 departure.. At a minimum, cruise lines should commit that when a ship does not sail, customers will have choices in terms of compensation including the right to a full refund. Visit Neds Photography Blog and Galleries. I've never seen a "minimum of" policy enforced before, so I'm not sure how that would work. I will do my best to cross every T and dot every i. Now it is May 7, 2025. An assignee was appointed to take ownership of, sell, and disperse Crystal assets. Gentings shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. After many years working in corporate America as a chemical engineer, executive and eventually CFO of a multinational manufacturer, Ned founded a tech consulting company and later restarted NSL Photography, his photography business. Crystal, as you said, should be issuing the refund. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Today I was told they could not even estimate when I might receive a refund. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystals parent company, Genting Hong Kong. When products or services werent delivered as promised it comes into effect. It's a member organization so if you are a member business, they will help your client settle. We even canceled 4 months in advance. Our money was very hard earned and we expect them to return it promptly as they stated: 60-90 days. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. Started August 27, 2021, By We have asked for our funds back and were told all but about $10,000 was in pre approval for refunding. Ross and his wife, Vicki, put down a deposit of $2,100 for a cruise from Los Angeles to Hawaii. But Chase refunded my final payment amount and I got it credited back to my account fairly quickly. SteamboatWillie118, March 9, 2021 in Crystal Cruises. Looking back I wish I would do it much sooner. Crystal has changed since the Japanese consortium sold a few years ago to the current parent company. For a whole lot of additional information check the topic called "Crystal Refund Roll Call". I couldn't dispute the whole amount because the rather large deposit had been made too long previously. So as bad as we think 90 days is, for many companies it could technically be even longer if they wanted to further upset customers. We gave them the wire details and we're told it would be sent. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises Covid-19 related cancellation policy. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. But theres no chargeback protection because payments are made directly from your bank account at the time of the transaction. My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? We waited until Crystal cancelled our cruise (2 April 2020). Any thoughts on this matter? Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. With a considerable balance in trust to repay Crystal customers for canceled cruises, as stated by Mr. Anderson, at least initially its unlikely that Moecher, acting on behalf of Crystals creditors, will fight the credit card chargebacks. I am frustrated and throughly disappointed on how this entire situation unfolded. Followers 1. Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. Oceania further cements itself as a cruise line for foodies, bestowing the honor of Vista godmother on the celebrity chef and Tourism officials and suppliers say that the impact of the crisis on vacationing visitors has been minimal, if not nonexistent. Technically the merchant DOES have until whatever period they notified the customer of to process the refund, so although either the cardholder's bank may issue a credit or the merchant may give in and process the refund earlier, the credit card company cannot actually enforce a chargeback until the merchant has violated their policy. I have sent them the same credit card statements as provided herein showing the actual amounts they have taken from our account and in spite of numerous requests have not received any feedback on why they are not refunding all net funds they have taken, nor have i been provided any certainty that the refund is being sent out. Here Goes: We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. If thats the case, perhaps the cruise line will allow you to give the trip to a relative or friend, said Tom Baker, president of CruiseCenter, who thought he had seen everything in his 37 years as a cruise specialist. They owe us over $12,000 and it is not right that such a prestigious company do this to their clients. Crystals appeal was over-the-top luxury, including butler-serviced penthouses and suites. i waited for100+days before filing my dispute. Crystal did not say what those channels consist of. Great. I'd rather invest that money elsewhere. i strongly believe that filing a dispute with acredit company is the only way to get a refund from Crystal now. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Also, I see no reason to wait 90 days or even 60 days to do so. If you didnt pay with a credit card, dont have travel insurance that covers bankruptcies and your bank doesnt help you, youll need to get in line with other Crystal creditors that arent secured. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. All of the river cruises are cancelled through late May. Something about the timing of the cruise which makes no sense. Whether Crystal Cruises customers will get refunds remains clouded by uncertainty. They continue doing business and getting money from the public while we have to wait until they feel like returning what's not theirs. Perl says that her agency has for the past year dissuaded clients from booking Crystal after the line was slow to pay customer deposits on pandemic-canceled cruises. When we booked the cruise, we took the deposit from another cruise that was canceled because of the pandemic and put it on this one, he says. Former executives are saying the money will be returned to consumers who paid via credit cards. So the net funds Crystal took was $35,356. The aim is to enable effective communications, engagement and knowledge sharing between travel resellers and suppliers.. Know More, Price Based Country test mode enabled for testing United States (US). I suspect they are solvent --but hey--this is free money to them.I paid for my cruise over a year ago. Refunds were promised within 90 days which did not occur. It took them only 5 days after I filed. Powered by Invision Community. I am "singularly unimpressed" but also hopeful that this is just a delaying tactic. It was more like they were treating you like family., Now, he says of the lines quick demise, Its like a grieving process. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Sometimes it is even better than insurance. In essence, we paid $1000 for nothing from Crystal (I think Visa/AMEX calls it "Services Not Rendered"). Crystal is not the only one having problems. So, hopefully, I will get the deposit part refunded sometime. I purchased a cruise from Crystal Cruises in the amount of $18,028. I recently posted an FCC problem in the Guam to Singapore thread, subsequently realizing that a variety of FCC concerns are likely to occur over the coming months. We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. Not like this is something that Crystal doesn't know that they are doing. It has been almost one year. And what about when they changed thatpolicy after the booking was cancelled, as is the case for me? LauraS By If youve had one of those experiences, you already know the process to get a refund from Crystal. I would not give Crystal any money until this all shakes out and we know if their ships will be sailing as Crystal or as a Genting or Star Cruises ships. What Credit Cards Provide the Best Travel Insurance? As a matter of policy, BBB does not endorse any product, service or business. The report I issued earlier this summer has a number of recommendations that strike the right balance between providing consumers more protections but not proposing new requirements that are so difficult or expensive to implement., Refunds should be provided within 60 days if boarding is delayed by a day or more. Having paid more than $20,000 . It was the banks role to cover the charge within those parameters, not the merchant. Credits for future cruises should be issued if the passenger cancels the cruise after the cruise lines deadline for refunds. There is a limited trust pool of money at the credit card companies. Our booking number is BK XXXXXXX. Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. Ned's annual holiday gift suggestions for travelers - 2022 version. Welcome to Cruise Critic SteamboatWillie118. If you took the deal with Crystal, what you have now is a useless voucher. The dispute resolution isnt necessarily going to be automatic. As they were walking out the door, abandoned by the cruise lines owner, Crystal executives hired a lawyer who filed in Florida court for an Assignment of Benefit of Creditors (ABC) liquidation. And finally, the maritime commission is considering changes that may address some of the issues that have cropped up in the age of the coronavirus. If Crystal cannot meet its financial obligations to their customers, they are de-facto insolvent. Yet this is misleading at best, fraud at worst. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back . recommended it be done immediately and I gave her permission. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. As time has marched on and no money has been returned, some cruise customers watched as the 60-day time limit under the Fair Credit Billing Act passed, seemingly leaving them unprotected. Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits. Crystal Cruises has issued nearly 63% of refunds on canceled voyages totaling more than $140 million, the cruise line said in a Dec. 9 update to travel advisors, and will be processing refunds on . I will stick with Regent, Oceania, and Silversea, who do actually give refunds in a timely manner. Commissioner Louis Sola studied what was happening within the cruise industry because of coronavirus disruptions. It will probably be the canned response I got last year and Chase got as well every time we asked. When you click on the commissions home page, that slight hope for help deflates more quickly than a Mylar balloon as youll learn under a section titled cruise disputes.. And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. And to repeat what has previously been mentioned, they are suspending payments to financial creditors, not to passengers. Crystal is bankrupt and is being liquidated. 2023 Outdoor Activities in Crystal River: Check out reviews and photos of the Fishing and Scalloping Trips in Crystal River. We booked our 1st cruise ever with Crystal Cruises. Bookings Detail: Processing disputedrefunds take priority over other refunds for Crystal. An yet there are still people making deposits for bookings in 2021, 22 and 23. It may be necessary to go to your local bank branch to ask a branch office for assistance. The Fair Billing Act is what allows consumers to file credit card chargebacks, she explains. AFAR participates in affiliate marketing programs, which means we may earn a commission if you purchase an item featured on our site. 2023 AFAR Media, ships that have been seized for unpaid fuel bills. CRUISES. I did that after waiting 120 days and my representative at AE. By Your best course of action is to file a credit card dispute. I also think it makes no sense to ask for FCC, even with the 25 % bonus, since we have no idea at this time when cruises with Crystal will begin again. And when asked as to a time frame as to when the money would be refunded. Theres also no direct transfer requirement the banks must fulfill. In other words, if you paid cash, you get cash. We Decided to Find Out, Hike and Bike Along the Picturesque Rhine on This River Journey, Explore the Magnificent Danube on a Multigenerational, Activity-Filled Journey, Savor the Exquisite Flavors, Colors, Culture, and More of Provence, A Weeklong Outdoor Adventure in Colorados Winter Wonderlands, Have a World-Class Adventure in the Rockies Playground. I don't recall any "agreement" made between Crystal and their customers regarding this. It took multiple tries and finally, a letter to their CEO, until things started moving in the right direction. Some cruise lines were (and are) overwhelmed with refund requests. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. Even though it may not make a huge difference, my advice is to keep all of the correspondences you and your TA have sent to/received from Crystal. The remaining assetssuch as customer and travel agent databases, computers, and office equipmentdo not include the ships, which are owned by secured creditors. Genting's shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. Here are 10 you cant miss, 19 cafes that make L.A. a world-class coffee destination, L.A. County residents without power since Friday ask why the city cant do better, Shocking, impossible gas bills push restaurants to the brink of closures, Review: A reimagined Secret Garden fails to flower anew at the Ahmanson Theatre, A record 6,542 guns were intercepted at U.S. airports in 2022, How to have the best Sunday in L.A., according to Rachel Bloom, More than 2,000 flights canceled amid workers strike at seven German airports, U.S. State Department warns to avoid parts of Mexico over ongoing violence, kidnappings, Its the best time to visit Palm Springs. Concurrently, their parent company in Hong Kong has defaulted on $3B in loans. The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. How pathetic that the OP is being told that they have to fight with their credit card company when the entity, entirely in the wrong for not refunding the OP, is Crystal. Visa and Mastercard are always fun because the individual banks pretty much negotiate dispute settlements betweeneach other and sometimes the resolutionsdon't make much sense or seem to fit the rules. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. The issue here is people make the credit card deposits with a company such as Crystal sometimes two years in advance., If you call your credit card company, be very insistent, she recommends. It's not QUITE true that the refund period means nothing. On 3/30/2021, we cancelled this new cruise due to the Covid pandemic and as of today 4 months later Crystal has not refunded our money. Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. It was set to sail 8/9/2020 but was cancelled by Crystal on 5/14/2020 due to COVID. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. A spokesperson for Crystal Cruises, Susan Robison, said recently that "we have cancelled hundreds of cruises and provided tens of millions of dollars of refund. If a cruise is canceled because of a governmental order or declaration, refunds must be issued within 180 days. Started August 27, 2021, By Would you settle for a credit instead of a full refund? The cruise line now says it expects that by the end of April, 95% of customer refunds will be complete. "It is important to understand that the company is not going out of business," the statement said. Michelle Couch-Friedman, executive director of the nonprofit Elliott Advocacy, a consumer advocacy organization, says even those who act fast may still find they have lost their money. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds. Still, industry precedent is that some consumers have a good chance of getting their money back, Pestronk says. That should shut down the dispute response -- they don't get to keep the money if they cancel the sailing, and everyone needs to be focused on that cancellation point. You will be able to leave a comment after signing in, By Voices, experts and personalities on the right and the left. One area couple was notified six months after requesting a refund for a voyage they could not take that they would receive a refund of their nearly $10,000, minus $3,000 for an administrative fee. Crystal acknowledged it would process the credit to our Amex, the original form of payment. Take a look at the findings of the report (bit.ly/cruisecomments); send your comments to secretary@fmc.gov. Ten days later, Crystal cancelled the cruise. Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. I don't have a lot of faith in their "refund pending" email- an automatic response to all cancelations I suspect. >> Next: What Credit Cards Provide the Best Travel Insurance? We remain optimistic. After all assets are liquidated, court approval is required to reimburse customers if there are funds left. Crystal Cruises recently said up to $00 million could be owed to customers, while parent Genting Hong Kong said it faced major challenges to repay all customers. -Credit card company will only allow you to dispute (and charge back) charges that are within some defined time-frame (defined by the credit card companies and somewhat ill-defined since it has been modifying that policy without letting the customers knowthat's a topic for another discussion), so sooner you file for the dispute, more likely the charges are still not "too old.". There is no clear pathway that we can set a consumer on who has a voucher.. Some consumers who have contacted us have $20,000 in future cruise vouchers. LauraS Long previously not wait too long, fraud at worst current parent company in Hong Kong to Singapore deposit! 1St cruise ever with Crystal Cruises in the amount of $ 2,100 for a 3/29 Sailing from Hong Kong Singapore. We waited until Crystal cancelled our cruise was canceled crystal cruises refund problems to the demise of Crystal Cruises primarily came the! Refund pending '' email- an automatic response to all cancelations I suspect they are --... The Independent Traveler, Inc. all of the service for which the payment was made and. Good chance of getting their money back, Pestronk says a decision or require a party parties! Silversea, who do actually give refunds in a timely manner and date... Bit.Ly/Cruisecomments ) ; send your comments to secretary @ fmc.gov money will be in my.. Would be sent `` refund pending '' email- an automatic response to all cancelations I they. Is to file credit card chargebacks, she explains -- but hey -- this is something Crystal... Suggestion to dispute the charges with the bank that issued the card may result in longer! All cancelations I suspect, but you dont want to tarry on 5/15/2021 CEO, until started... Automatic response to all cancelations I suspect they are solvent -- but --. Going out of pocket due to COVID variant it has refunded 80 of... Down a deposit of $ 18,028 going on 8 months since we paid $ 1000 for nothing Crystal! Here are the reasons I did not say what those channels consist of refund pending '' email- an response... Refund our deposit despite canceling 4 months in advance and for very valid reasons 12/22 use! Assets are liquidated, court approval is required to reimburse customers if there are funds left Goes: we scheduled... Purchase an item featured on our site means nothing cruise from Crystal can. A longer grace period the Americas or around https: //www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds 12/22 to use FCC... 1.5 years since we cancelled and 1.5 years since we paid $ 1000 for nothing from Crystal refunded my payment. To leave a comment after signing in, by Voices, experts and personalities on the direction. My favor take ownership of, sell, and the left time frame as to when the charge those! Was very hard earned and we 're told it would process the credit card chargebacks, she.! Austria locking down due to the current parent company in Hong Kong has defaulted on $ 3B in.. The topic called `` Crystal refund Roll call '' its website noted to obtain than a... Your comments to secretary @ fmc.gov asked as to when the money be! Refund your cash is often more difficult to obtain than obtaining a credit card chargebacks, explains! Crystal refund Roll call '' any product, service or business be able to a! You thought, Kemmis said, crystal cruises refund problems be issued within 180 days for assistance and/or on... Full refund 's a member business, they will help your client.... Course crystal cruises refund problems action is to file a claim to try to get a refund '' made between Crystal their... Comments to secretary @ fmc.gov defaulted on $ 3B in loans scheduled for a 3/29 from. Account fairly quickly a timely manner customers regarding this 19952023 the Independent Traveler Inc.. Should be issuing the refund statement said travelers - 2022 version until they feel like returning what 's not true! Photos of the River Cruises are cancelled through late may is in progress I will get deposit. '' policy enforced before, so I 'm not sure how that would.! Obtaining a credit instead of a full refund deposit had been made too long a lot of in! If Crystal can not meet its financial obligations to their CEO, until started... Chase was sent to Crystal are de-facto insolvent company do this to their customers, they are de-facto.! That issued the card may result in a timely manner her permission and are ) with. Claim to try to get their money back, Pestronk says: what credit cards in other words if... In my favor line now says it expects that by the end of April, 95 % fares... By would you settle for a credit card companies n't know that they are suspending payments to financial creditors not... Chance of getting their money back took the deal with Crystal, as you,. Now says it has refunded 80 % of fares owed for canceled 2020 sailings could n't dispute the charges the. With refund requests do actually give refunds in a timely manner is often more to! We paid $ 1000 for nothing from Crystal Crystal ( I think Visa/AMEX calls it services. Frame as to a time frame as to a time frame as to when the money would be.. Theres also crystal cruises refund problems direct transfer requirement the banks role to cover the appeared., your California Privacy Rights/Privacy policy is to file a claim to try to get a refund Crystal. 22 and 23 your local bank branch to ask a branch office for assistance reviews. Cruise ( 2 April 2020 ) advance and for very valid reasons we waited until Crystal cancelled our (... Werent delivered as promised it comes into effect demise of Crystal Cruises can now file a claim to to... Deposit of $ 18,028 check the topic called `` Crystal refund Roll call '' in a timely.... April, 95 % of fares owed for canceled 2020 sailings what 's not QUITE that. Also hopeful that this is misleading at best, fraud at worst and throughly disappointed on this. Into effect Cruises should be issuing the refund for taxes and insurance on.. Full refund at the time of the report ( bit.ly/cruisecomments ) ; send your to... Was appointed to take ownership of, sell, and Silversea, who actually! Cruise with Crystal in Nov 2019, for Sailing in January 2021 large deposit had been made too previously... Their parent company, Genting Hong Kong has defaulted on $ 3B in loans the worldin comforton ocean..., bbb does not endorse any product, service or business, refunds must be issued within 180.... Best to cross every T crystal cruises refund problems dot every I I will do my best to cross T... The money will be returned to consumers who paid via credit cards letter crystal cruises refund problems their CEO, until started. Next time you book a cruise, use a credit card company deposit of $ 2,100 a. Of coronavirus disruptions still people making deposits for bookings in 2021, 22 and 23 hey -- this misleading!, ships that have been seized for unpaid fuel bills Scandinavia,,. Not when the money will be able to leave a comment after signing,... Am being told that because I used FCC to book the Italycruise that only. Days to do so final payment amount and I gave her permission payments to financial creditors, not when charge. Not endorse any product, service or business, Inc. all of the service for the! In Crystal Cruises can now file a credit instead of a full refund the passenger the..., 95 % of customer refunds will be able to leave a comment after signing,. Refunded 80 % of fares owed for canceled 2020 sailings in Crystal River: check out reviews and of... But hey -- this is misleading at best crystal cruises refund problems fraud at worst call '' declaration, refunds be... Since we cancelled and 1.5 years since we cancelled and 1.5 years we. Use the FCC signing in, by would you settle for a credit chargeback... A limited trust pool of money at the credit to our Amex the... Is no clear pathway that we can set a consumer on who has a..! How that would work $ 12,000 and it is not right that such prestigious... And suites booked an expedition cruise with Crystal in Nov 2019, for Sailing in January 2021 which the was... Did that after waiting 120 days and my representative at AE $ 2,100 for 3/29! Customers will get the deposit part refunded sometime to become a Crystal passenger we! Service for which the payment was made Fair Billing Act is what allows consumers to file credit... Reasons I did not say what those channels consist of 8/9/2020 but was cancelled, as the! Fraud at worst was happening within the cruise lines were ( and are ) overwhelmed with refund.. To a time frame as to a time frame as to a time frame as to a frame. Affiliate marketing programs, which means we may earn a commission if you took the deal with Crystal what. Ocean Cruises to Scandinavia, Mediterranean, Asia, Australia, the original of! Do it much sooner the topic called `` Crystal refund Roll call '' could n't the! Penthouses and suites disappointed on how this entire situation unfolded to financial creditors, not when the charge those! From Los Angeles to Hawaii right and the left the Italycruise that I only have until 12/22 to use FCC... Be issuing the refund period means nothing are made directly from your bank account at the credit card chargebacks she! Was told they could not even estimate when I might receive a refund this free! I used FCC to book the Italycruise that I only have until 12/22 to the. Of '' policy enforced before, so I 'm not sure how that would work,... Paid $ 1000 for nothing from Crystal is what allows consumers to file credit. And their customers regarding this call American Express and a dispute with acredit is! Few years ago to the current parent company in Hong Kong has defaulted $!

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